At Pastiera Cakes, every order is prepared fresh and often customized just for you. We understand that plans can change, and we aim to offer a fair and transparent policy while minimizing food waste and resource loss.
Same-Day Orders: Once confirmed, same-day delivery orders cannot be cancelled, as preparation begins immediately.
Pre-Orders (for future dates): You can cancel your order up to 24 hours before the delivery time for a full refund.
To cancel, please contact us immediately via:
📞 [Your Phone Number]
📧 [Your Email Address]
Refunds are processed only in the following cases:
The order was cancelled at least 24 hours in advance (for pre-orders).
The product was not delivered due to an error on our side (e.g. address mismatch, technical issue).
The item delivered was incorrect or damaged, with photo evidence shared within 2 hours of delivery.
Note:
Refunds are not applicable for taste preferences or minor design variations in custom cakes, as all items are handcrafted.
In case of a damaged or incorrect item, we offer:
Free replacement (subject to product availability), OR
A store credit/refund if the product cannot be replaced the same day.
Please share clear photos and your order details at:
📧 [Your Email]
Once approved, refunds will be processed within 5-7 business days via the original payment method or as a UPI/bank transfer.
Thank you for understanding and supporting handcrafted baking! For questions, reach out any time—we’re here to help. 💛